Hospitality
Guests trust you with their data. We help you keep it safe.
From POS and PMS systems to OTA integrations and seasonal access management, we help hotels, resorts, restaurant chains, and travel operators get their IT under control, secure their environment, adopt AI responsibly, and meet their PCI DSS and ISO 27001 obligations.
The Hospitality Threat Landscape
Hospitality is a prime target for payment fraud, data theft, and ransomware
High transaction volumes, seasonal staff, third-party booking systems, complex supplier chains, legacy systems, IoT systems, and 24/7 operations create a security environment most IT teams aren't equipped to handle alone.
48%
of hospitality security leaders say their staff cannot reliably detect phishing and social engineering attacks
With high seasonal turnover and limited security training budgets, hospitality teams are consistently among the most exposed to human-led attacks. (Viking Cloud 2025)
44%
of hotels experienced more than 12 hours of operational downtime following a cyber attack
Extended downtime during peak season means failed check-ins, lost bookings, and reputational damage that outlasts the incident. Hotels with tested response plans resolve incidents in a fraction of the time. (Viking Cloud 2025)
66%
of hotel IT and security executives expect cyberattacks against the hospitality sector to become more frequent
Persistent attack growth is driven by high-value guest payment data, fragmented IT infrastructure across multiple properties, and seasonal staffing that limits security training and awareness. (Viking Cloud 2025)
82%
of North American hotels experienced a successful cyberattack during the 2024 peak season
Hotels are attacked at a rate far above the cross-sector average. Online booking platforms, property management systems, and point-of-sale terminals each create entry points for sophisticated threat actors. (Viking Cloud 2025)
Statistics sourced from the Viking Cloud State of Hospitality Cyber Security 2025 and the Verizon Payment Security Report 2024.
What We Do
End-to-end IT management, security, AI, and compliance for the hospitality sector
From luxury hotels and resorts to restaurant chains, we manage IT environments, design security programmes, guide responsible AI adoption, and handle compliance in a way that accounts for the realities of hospitality: seasonal staff, high transaction volumes, and always-on guest services.
PCI DSS for Hospitality
Comprehensive PCI DSS assessment and remediation for hotels, resorts, restaurant chains, and travel operators. We cover point-of-sale systems, booking engines, card storage practices, and network segmentation. You leave with a scoped SAQ, a remediation plan, and documented evidence ready for your acquirer.
Guest Data & GDPR Compliance
Audit and implementation of GDPR-compliant guest data practices, supported by ISO 27001 controls where appropriate. From loyalty programme data to marketing consent, we map your data flows and close the gaps. You get a completed RoPA, updated consent flows, and documented evidence of compliance.
ISO 27001 & Compliance Readiness
We build ISO 27001-conformant information security management systems for hospitality businesses, integrating PCI-DSS and GDPR controls into a single consolidated framework that avoids duplicated effort. You get a single evidence base covering PCI-DSS, GDPR, and ISO 27001, structured to meet what your certification body expects.
IT Support & Service Desk
ITIL v4-aligned managed IT support for hospitality businesses, covering PMS, POS, guest WiFi, and back-office systems across single or multi-property estates. Structured around your operational hours, with documented SLAs and clear escalation paths for front-of-house and back-office teams. You get an ITIL v4-aligned service desk, documented SLAs, and a support function built around the operational hours and realities of your hospitality estate.
Multi-Property IT Management
For hotel groups managing IT across multiple properties, we design and implement ITIL v4-aligned IT management frameworks, unified security governance, network segmentation, and centralised monitoring architecture your team can operate and maintain across all properties. You get consistent security policy enforcement, documented SLAs, and a monitoring setup built for visibility across your entire estate.
Property Management System Security
Security assessment and hardening of PMS platforms (Opera, Mews, Cloudbeds and others), including interface security, access controls, and data encryption in transit and at rest. You receive a prioritised hardening report with specific configuration changes for your platform.
Booking Platform Integration Security
We assess the security of third-party booking channels, OTA integrations, and API connections that pass payment and guest data across your technology stack. You get a risk-rated findings report and a vendor communication pack for raising issues with your OTA and booking channel providers.
Staff Awareness & Social Engineering
Tailored security awareness training for hospitality environments, front desk staff, F&B teams, and back-office. Prevent phishing, vishing, and physical social engineering attacks. You get a completion report, phishing simulation results, and a recommended follow-up schedule.
AI for Hospitality Operations
We identify, evaluate, and govern AI tools for guest communications, reservation management, revenue optimisation, and back-office automation, ensuring deployment protects guest data and aligns with GDPR obligations. Strategy and governance led, not software development. You get a governed AI deployment, a selected and configured toolset for your operational priorities, and a data governance framework that protects guest information.
Why Cyvra
Hospitality expertise that keeps pace with your operational reality
Guests need 24/7 check-in. Payment and PMS systems can't pause. High staff turnover means security training has to be built into your operations, not bolted on. We've worked with hotel groups, resort chains, and hospitality technology providers across Europe, and we design IT and security programmes that fit how your business runs.
Consultants with direct hospitality sector experience and certifications including PCI DSS.
Practical experience with major PMS platforms including Opera, Mews, and Agilysys
Understanding of the unique staffing and operational challenges in hotel environments
Worked with hotel groups ranging from boutique properties to multi-brand portfolios
Training programmes designed for high-turnover hospitality workforces
Further reading
Insights for hospitality
Sector
The cybersecurity risks hotels need to address, and usually don't
Read article →
Risk management
What your cyber insurer expects before paying a claim
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Guide
GDPR compliance for businesses in the EU: what you actually need to have in place
Read article →
Security
MFA: why one extra step prevents most breaches
Read article →
Fraud
Business email compromise: the fraud hiding in your inbox
Read article →Get Started
Protect your guests' data and keep their trust
Tell us about your setup. We'll focus on your PCI DSS obligations, guest data compliance, or wherever the biggest gap is.